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Shipping and Returns

SHIPPING

DELIVERY CHARGES

Delivery costs are based on your location and the volume of product you are ordering. The carriage cost is calculated during checkout based on what is in your shopping basket but you can get the value before checkout using the delivery charge calculator on the shopping cart page. It is located as per the below image.

Instructions for how to calculate shipping charges on Matclad Ltd shopping cart

Standard shipments will be 2-3 working days after the date of placement of order. If you need them faster we can usually accomodate but there would be an additional shipping charge to reflect the faster service.

Delivery dates are not guaraunteed and no acceptance of liability for delays due to late delivery can be accepted. We use 3rd party nationwide pallet haulage and courier companies. 

General Delivery Advice

Deliveries come by means of a tail lift truck with an onboard manual pallet truck. Truck sizes can vary from 3 - 28 tonne trucks (full artics) and if you think this may be too large you should inform us so we can discuss it with you.

If you have a gravel drive you should understand that it is imposible to remove heavy consignments by means of a taillift and pallet truck. If you have a gravel drive you may have to split the consignment and remove them by hand from the truck or the driver may have to leave the pallet on the nearest hard standing for you to split and carry at your convenience. It is not the drivers job to carry goods for you and whilst they try accomodate they are not obliged to do so.

All deliveries require a signature unless you specify 'Can leave safe'. If you do not mark an order as 'Can leave safe' but do not provide adequate provision to take delivery you may be charged a second re-delivery charge. It is advisable to mark as can leave safe if you are unsure whether you will be available to sign for the consignment. If you do so it is advisable to add notes as to where it can be left bearing in mind this is a 'kerbside service only' and usually will only mean that they can leave it on i.e. your driveway.

CANCELLATION AND RETURN

You may cancel a purchase, no quibble, within 7 working days of receipt of goods except when:

  • the products have been custom manufactured for you (i.e. custom sizes, finishes etc)
  • You have had a sample of the product prior to purchase

You must email with details of the return within the 7 days from the point of receipt and we will refund you in full including the cost of shipping to you but you will be liable for the return shipment costs which we will advise you of during the process of the return.

In the case where you have not informed us within 7 days of receipt we will still accept returns but you will be liable for:

  • 15% handling fee
  • the cost of all shipping including the outgoing and return journey

When returning goods to us you must ensure they are adequately protected to ensure they are not damaged on the return journey otherwise the damaged goods value will be deducted from your refund.

If the goods are damaged on receipt you should:

  • photograph the goods in their original packaging and email us as soon as possible
  • mark it on the delivery paper work that the driver asks you to sign

All refunds will be transferred within 30 days from receipt of the returned items.

Full details of our returns policy can be found on our Conditions of Use